Identify Students in Crisis for Proactive Student Safety

No, Alert must be operating (monitoring and alerting on activity) for the human review service to see the cases and perform their work.

Yes! If Alert is operating but auto emails are on hold, Lightspeed Safety Specialists will still receive and review all alerts.

Yes. To make changes to Escalation list contacts, navigate in Lightspeed Filter to Settings: Alert, then Click here under Software Configuration. Next, under Configurations, choose Human Review. From here you can add, delete, edit Escalation contacts. Once you have completed your revisions, press Update to save your changes.

If we are unable to reach the school Emergency Contacts and a threat is imminent, we will contact local law enforcement.

Imminent threats are about to happen and require immediate intervention.

• Risk levels are rated low, medium, high, or imminent threat.

The qualifiers for an imminent threat include:

• Access to weapon
• Plan in place
• Specific details
• Goodbye letters/content

In addition to the auto email sent by Alert, the safety specialist will also send a summary email on any threats identified as high risk but not imminent.

No. The call tree escalation process is for imminent threats. Lightspeed Student Safety Specialists will call contact 1, then 2, all the way through to the end of the list, in which law enforcement will be contacted.

Lightspeed Safety Specialists are a global team of people with a passion for student safety and experience that includes education, law enforcement, student safety, and mental health. Each safety specialist is a full-time Lightspeed employee and receives comprehensive training in conjunction with American Foundation for Suicide Prevention, mental health professionals & school safety experts.

As long as you haven’t set email notifications to hold outside of scheduled hours, you will still receive automatic Alert emails (based on your Admin Role). With human review, you will also receive a phone call and personalized summary email on any imminent threat and a summary email on any high alert.

To have human review added to your Lightspeed Alert account please contact your Lightspeed Systems Account Manager.

To disable human review, navigate in Lightspeed Filter to Settings: Alert, then Click here under Software Configuration. Next, under Configurations, choose Human Review. From here, click “Disable” and then “Confirm” to confirm you would like to disable human review for Lightspeed Alert. Should you choose to disable human review, you can enable it again at any time by navigating back to “Human Review” in the Configurations page and following the prompts.

In order to enable human review for Lightspeed Alert, at least 1 Alert case must have been generated in the past 6 months for your organization. This is to ensure that the system is functioning optimally so you can rest assured that Alerts from your organization will be reviewed by a Lightspeed Systems Safety Specialist. To set up Alert and to trigger a test case, please see Getting Started with Lightspeed Alert™.

Lightspeed Alert monitors and alerts on Google search terms from iOS devices.

• iOS devices must first be proxying through a Network Agent (Relay Rocket).
• Network Agent (Relay Rocket) must be version 1.4+.
• Additionally, you will be able to connect Alert to Google and Microsoft cloud services for coverage of Google Docs, Sheets, and Slides, and Microsoft Teams, Word, Excel
• PowerPoint, and Outlook on your iOS devices.

The Alert extension for Chrome is a brand new extension that brings updated AI logic to more accurately capture completed words on the device, reducing traffic off devices and noisy incidents.

Yes! While Lightspeed solutions integrate seamlessly together, Lightspeed Alert can be deployed with other web filtering systems in place.

No, Alert notifications are only relayed to school administration officials. Parent notifications may be integrated at a later date.

No, the safety specialist review queue is populated by the same Alert AI. However, Lightspeed Safety Specialists will review every incident rather than every case.

Please reach out to your Account Manager and request a license for Lightspeed Alert. Once you have an Alert license, Alert will appear under "Reports in Filter (Relay)" instead of Safety Check. You can then install the brand new Lightspeed Alert extension for Chrome that brings updated AI logic to more accurately capture completed words on the device, reducing traffic off devices, and noisy incidents. In addition, you will have access to Alert Agent 2.0 for Windows; iOS search terms; and Google docs, sheets, slides, and cloud integration!