Frequently Asked Questions
Have a question about one of our solutions that you need answered quickly? Get answers to many of your questions about Lightspeed Systems and our solutions. Contact us to learn more – we’re happy to help.
Lightspeed Systems® Products
Lichtgeschwindigkeitsalarm™
Will human review monitor alerts outside of school hours?
Human Review works 24/7/365! But whether they monitor your alerts outside of school hours depends on your settings.
What defines a threat as “imminent”?
Imminent threats are about to happen and require immediate intervention.
- Risk levels are rated low, medium, high, or imminent threat.
The qualifiers for an imminent threat include:
- Access to weapon
- Plan in place
- Specific details
- Goodbye letters/content
Will the Safety Specialists call for every alert?
We’re focused on making sure the right information gets to your team in the right way, depending on the nature of the alert.
So no, they will not call for every alert. The call tree escalation process is for imminent threats. Lightspeed Student Safety Specialists will call contact 1, then 2, all the way through to the end of the list, in which law enforcement will be contacted.
For other concerning alerts that are not imminent, they will send an email.
Who are Lightspeed Safety Specialists?
Lightspeed Safety Specialists are a global team of people with a passion for student safety and experience that includes education, law enforcement, student safety, and mental health. Each safety specialist is a full-time Lightspeed employee and receives comprehensive training in conjunction with American Foundation for Suicide Prevention, mental health professionals & school safety experts.
When I navigate to the Lightspeed Alert Configurations page, why do I not see human review?
You may have the AI only version of Alert. Human Review is a great addition, extending your team and ensuring someone is looking at alerts 24/7/365! To have human review added to your Lightspeed Alert account please contact your Lightspeed Systems Account Manager.
Does Lightspeed Alert work on iOS? What is covered?
Lightspeed Alert monitors and alerts on Google search terms from iOS devices.
- iOS devices must first be proxying through a Network Agent (Relay Rocket).
- Network Agent (Relay Rocket) must be version 1.4+.
- Additionally, you will be able to connect Alert to Google and Microsoft cloud services for coverage of Google Docs, Sheets, and Slides, and Microsoft Teams, Word, Excel
- PowerPoint, and Outlook on your iOS devices.
Can Alert be purchased without Lightspeed Filter?
Yes, Lightspeed Alert can be purchased without Lightspeed Filter. But when you use them together, you get more context on alerts as we’re able to include surrounding web activity.
Lightspeed Classroom™
While our students use Chromebooks and all our teachers use Macbooks, does Classroom run on Apple computers, including those with the new M1 chips?
Yes, Lightspeed Classroom works on Mac or Chromebooks or Windows devices. And MacBooks with the M1 chip are supported.
Do you offer teacher training for Lightspeed Classroom?
Absolutely! We offer weekly live online training as well as an on-demand video course for teachers, along with other documentation and help to get teachers started with Lightspeed Classroom.
Does Classroom work on iOS?
Apple prohibits third-party screen monitoring on iOS. Lightspeed Classroom works on Chromebooks, Windows, and Mac devices. (Lightspeed MDM makes it easy to manage Apple Classroom on iOS.)
Can you view student screens with Classroom?
Yes! Lightspeed Classroom gives admins access to view all of the classroom’s screens at once, or zoom in on a selected individual student. Unlike other classroom management solutions on the market, Lightspeed Classroom gives visibility to the whole desktop screen – not just the browser window – on Windows and Mac devices.
Lightspeed Insight™
Can I allow principals to access student data, but not teachers or other staff?
Yes. All reports can be shared with relevant stakeholders. And with new Admin Roles, you can set just the right amount of visibility and control for anyone who needs to access Lightspeed Insight (and our other tools).
Can Lightspeed Insight tell me which apps are being most used by students both at school and home?
Yes! The agent is able to give detailed data on the student’s online activity anywhere, whether it’s on or off school campus — and our reports let you see the difference!
Does Lightspeed Insight work on iPads?
Yes! Application spend on iPads can generally be more expensive than most devices, and Lightspeed Insight can give you visibility into what apps are being utilized the least, so you can easily determine cost-reducing opportunities.
In fact, since iOS analytics tools like Lightspeed insight use the same iOS payload as content filters, Lightspeed is uniquely able to provide both filtering and analytics on your iOS devices.
Can Lightspeed Insight help find unapproved apps on our network?
Yes! This is a common request from schools and districts around the world, to find actionable data of apps students or teachers may be using on the network that are unapproved. We call them rogue apps, or unvetted app. And there are probably more than you think!
Lightspeed Filter™
How can I keep students from uninstalling the Smart Agent?
Students are not able to uninstall agents deployed on devices.
How does Lightspeed ensure the content filtering system doesn’t go down?
One of the cool things about our Smart Agents is that they store the most recent policy locally on the device. So if services go down, devices still get filtered properly. However, service interruptions are rare; our service-level agreement (SLA) states our services are available at least 99.5% of the time. While our servers are continuously monitored, are average monthly uptime in 2024 was 99.9%.
Can Lightspeed Systems help with CIPA compliance?
Yes! Lichtgeschwindigkeitsfilter provides out-of-the-box CIPA compliance. And then we go way beyond that, with powerful controls and in-depth visibility so you’re ensuring your students are safe and focused, and your network is protected.
Can Lightspeed Systems filter IoT and BYOD devices?
Yes! Lightspeed Filter includes solutions to cover Internet of Things (IoT) and Bring Your Own Device (BYOD) devices on your network. We’ll help you choose which one is best for you (and both are included with your Filter at no additional cost).
Can I filter Google and YouTube traffic on iOS devices?
Yes! With our cloud integrations and upgraded agents, online activity on iOS/iPads is captured and filtered, including education apps, Google searches, and web browsing.
Can I assign roles and permissions to allow principals and school counselors to view student online data?
Yes. You can set users at the district or school level to receive alerts and/or log into the Alert interface — with just the level of access and visibility you specify. (So, for example, a principal would only have access to alerts for their school.)
What types of reports are available in Lightspeed Filter?
All the kinds! And across all the devices and systems! Lightspeed Filter reports work across all operating systems, including iOS. Our network agent is able to capture data for IoT, BYOD devices. Reports available include an Internet Overview, Web Activity Log, and custom User Reporting.
- Internet overview: How is your internet bandwidth being used? Key websites that you want to have monitored can be added to this report for custom tracking.
- Web activity log: Raw data for a specific set of criteria. These reports are useful for IT teams to look at device-level information by user, serial number, location, traffic from a particular site, and more.
- User reporting: The most-used report among our customers, this report allows access to granular data on a single, specific user’s online activity in a shareable, easy-to-read format.
- Live activity: For troubleshooting or live monitoring, we can give you a live view of student activity.
- Search reporting, YouTube reporting, and SO MUCH MORE.
Can parents have access to their students’ online activity reports with Lightspeed Filter?
Lightspeed Parent Portal includes Weekly Parent Report emails to improve communication between the school and the students’ home. Lightspeed Filter customers can invite parents to view their child’s internet activity, straight to their inbox. Lightspeed Parent Portal empowers a students’ family to get involved in their education without extra work for IT teams.
Can I use Lightspeed Filter to block and allow YouTube videos?
Lightspeed SmartPlay uses advanced machine-learning AI – with a database that grows daily – for advanced filtering capabilities on YouTube. No matter where students are located, SmartPlay allows and blocks embedded video content around the internet to ensure only appropriate content is being shown. SmartPlay is available to Lightspeed Filter users, and offers detailed reporting and control options for educators.
Is Lightspeed Filter compatible on all operating systems (OS)?
Yes! We work hard to be multi-OS because we know schools are multi-OS! Lightspeed Filter uses proprietary SmartAgents compatible on Chrome, Windows, Mac (compatible with the latest Mac OS update), and iOS operating systems.
Lightspeed MDM™
Does Lightspeed MDM offer device location tracking?
Yes, Lightspeed MDM gives IT teams a cloud-based solution to track devices, in real time, for fast recovery of lost or stolen equipment. Lightspeed Systems is an Apple Certified Partner; MDM provides geo-tracking capabilities for Mac OS and iOS environments.
Does Lightspeed MDM work with all operating systems (OS)?
Lightspeed MDM works on Apple devices: MacOS and iOS. (All of our other solutions work on Windows and Chrome as well.)
Lightspeed-Systeme
Will Lightspeed Systems solutions sync with my districts Student Information System (SIS)?
Yes, Lightspeed solutions integrate with all the well-known student information systems. With our API, we can sync with any SIS in place at your district.
How do I contact support?
The Lightspeed support team can be reached on our support portal at help.lightspeedsystems.com. You can create a case, chat live with support, browse documentation, and connect with other Lightspeed users in our community forums.
Will I get help with implementation?
Yes, we’re here to help every step of the way, with a team of Solutions Engineers, hosted sessions, complete guides, one on one help, and live chat.
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